Fitness for Purpose & Disclaimer:
Please read this disclaimer carefully before purchasing and using any products:
Any advertisement, purchase, or subsequent usage of any products available through this website in no manner guarantees fitness for a particular purpose nor protection from damage of any kind. Products are solely designed to prevent damages, but full responsibility for protecting any device lies solely with the end user.
If damage does occur to a device whether physical or loss of data while using a product sold by this website, the buyer and/or user indemnify the seller (phoneponcho.com) entirely for any direct, indirect, or circumstantial damages, including fees or cost of replacement.
Payment Methods & Policies
We accept payments in the form of Visa, MasterCard, American Express, Discover and PayPal only. We will not accept any other forms of payment other than those listed above.
We do not ship orders COD; we do not offer credit terms or Net 30 credit accounts. We are not responsible for delays in order processing due to declined credit cards or waiting for PayPal checks to clear. PayPal orders will begin production once payment clears PayPal. We reserve the right to refuse service to anyone at any time for any reason. Wisconsin residents will be charged Sales Tax in the amount of 5.6%.
Due to the expedited nature of our product, once your order is placed and payment verified, it will immediately enter the production cycle. For this reason orders cannot be changed once they are placed. Please verify all information before you submit your order. If you would like to place a second order that references the first order, that is acceptable.
Shipping & Handling Policy
We are closed on Saturdays, Sundays, and holidays and do not ship these days.
Once payment for your order has been verified, your order will begin processing. When placing an order, customers are given an estimated arrival date. Typically, most orders arrive 7-10 business days after payment verification depending on the chosen shipping method. There are no guarantees that your order will arrive within this time frame. Expected arrival assumes that processing or production is not delayed.
Once processing is complete, we will ship your order based on your shipping selection. If your estimated arrival date is on a non-business day, then it will be delivered the next business day. We offer Standard USPS Shipping for all customers, and FedEx Express. Standard should arrive in 7-10 business days. FedEx Express should arrive in 3-5 business days.
Most FedEx orders do not require a signature. The exceptions are businesses, some apartment complexes or if the delivery person deems it unsafe to leave the package at the door. If your order requires a signature, it is your responsibility to either be at the door or sign a release waiver for FedEx to leave the package without a signature.
All packages leave our warehouse in excellent condition. If your package is damaged or items are missing due to shipping damage, you can contact our customer service representatives at supp...@phoneponcho.com or e-mail through the Contact Page. Any refused shipments will still be billed the full amount of the original order, including shipping charges, due to the customized nature of our product.
We realize that for special occasions you may need to have your case faster than is typical with other methods. Please contact Customer Service to check on availability and conditions for overnight shipping.
International Shipping Policy
All international orders (everything outside the U.S.) are currently not available. Check back soon as we will be adding them soon.
Currently we ship to the following countries: United States of America and Canada.
We do not sell our customer list to anyone. You can order with the assurance that you will not receive junk mailings or phone calls from us or other sources! If we have a customer who fails to make payment for an order, a customer who reverses payment on an order already received, or a customer we feel is making an attempt to defraud us, we reserve the right to provide information to credit agencies and other collections services.
What we collect from each visitor
For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible).
We collect the e-mail addresses of those who post messages to our bulletin board, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, and used to notify consumers about updates to our Web site. The information is not shared with other organizations.
How do we use this information?
If you supply us an email address on-line you will only receive the information for which you provided us your email address (Receipt, Shipping Status, Newsletter etc).
If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above, e-mailing us at the above address, writing us at the above address.
Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them.
Consumers can access this information by e-mail us at the above address, write to us at the above address, writing to us at the above address.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.
Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, unique identifiers, transaction information, communications that the consumer/visitor has directed to the site.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving sensitive consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.
You are responsible for all shipping costs incurred to return the product.
Return Procedure (30-Day 100% Satisfaction Guarantee)
RETURNS WITHOUT AN RMA # WILL BE MARKED RETURN TO SENDER. Please follow the instructions below carefully.
We encourage customers to verify all order information before submitting the final order. If we make a mistake we will be happy to do a return and find a solution to remedy the problem. If you are unhappy with the product in any way, we will do a return or an exchange. Both of these conditions (return or exchange) apply to requests less than 30 days from the day you receive the product. Please contact our customer service representatives if you feel this is the case. E-mail us through the Contact us page, but we will not refund shipping.
All products must be be 100% complete, packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. We reserve the right to refuse a return on any product that does not meet these requirements.
Misshipped or Defective Products
If your product is defective at the time of delivery, or you received the wrong item, please email, and we will send you out a replacement product at no cost once we have verified your complaint.
All of our products are offered with a guarantee of quality workmanship. All products are sold explicitly without warranty. Purchasers will, by their own tests and evaluations, determine suitability of products for their specific use. Due to differences in monitors and browsers, color may or may not accurately represent product color. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. Our products are not a toy and should not be used with children under the age of four. All prices and policies are subject to change without notice.
Our postal address is:
PO Box 562
Germantown, WI 53022
We can be reached via e-mail at supp...@phoneponcho.com.